Kayako is an Online Customer Service Platform founded by Varun Shoor and Jamie Edwards in 2001 that enables customer care teams to quickly start managing inquiries and communications that come in from any channel. Using it, you can improve customer service while maintaining a human approach as you expand, and they are able to search for what they need and get ideas as they type. Additionally, it offers a full help desk service that includes a completely configurable knowledge base accessible 24/7, even when your staff isn’t available.
Kayako Solutions has live chat software that allows customers to receive real-time assistance from you via any channel, and you can manage all from the Kayako dashboard.
Pros
- Help Center
- Single View
- Integrations
- Collaboration
- Self Service
Cons
- Pricey
- Technical Issues
- Limited Customization
Kayako Alternatives
There are up to 16 Sites Like Kayako. It has features like CRM and Live Chat. The best alternative to Kayako is Applozic, which is Free. The other best apps like Kayako are Twilio, Plivo, and HappyFox Chat.
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Kayako Information
16 Best Kayako Alternatives
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17ChurnZero
ChurnZero is a web-based marketplace where users can quickly get help understanding their audience. This platform can let its clients know their visitors' actual behavior and opinions regarding their services & products. It can even permit its customers to develop efficient bonding with the help of numerous digital services to engage with its audience in a much better environment than ever before. ChurnZero also comes with an advanced insights-related solution that can allow its users to gain a complete overview…
18Fresh works
Freshworks is a platform that small and medium-sized businesses can use to help customers online and through social media. It makes technology that everyone can use. It makes it easier for IT, customer service, sales, marketing, HR, and other departments to do their jobs and please customers. Software on the cutting edge of customer engagement can help businesses of any size get new customers and keep the ones they already have. Freshworks' SaaS solutions are easy to use, always up…
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19Zendesk
Zendesk refers to the solution providing networks regarding information technology-based issues. The platform can provide advanced reporting and analytics in real-time. They can help each sized organization with customer support and the powerful knowledge to provide better services to their clients. Zendesk also comes with modules through which companies can develop a searchable library containing videos & articles so that they can help their customers with it. Anyone can even access the management of customer support tickets to track each…
Vonage Communications APIs empower businesses to create enhanced customer experiences through programmable voice, video, and messaging services. The platform supports growing startups and enterprises, offering robust solutions and expert assistance.
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21Twilio
Twilio is an online platform providing complete telephony solutions for communication. With millions of developers and brands utilizing its APIs, users can integrate voice, video, and messaging into web or mobile applications, enhancing customer interaction.
22Plivo
Plivo offers reliable voice and messaging services, enabling businesses and developers to engage audiences effectively. From small businesses to enterprises, Plivo provides easy-to-deploy SMS and voice functionalities for websites and apps.
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23Tidio
Tidio is an all-in-one customer service platform featuring live chat widgets and AI-powered chatbots. It helps businesses provide 24/7 support, engage customers in real-time, and boost sales by streamlining customer interactions.
24HappyFox Chat
HappyFox Chat is a mobile-responsive tool integrating seamlessly with various business applications. It enhances customer service by providing focused, relevant data during chats, enabling personalized interactions.
25Textus
TextUs is a business-class messaging platform designed for real-time communication. It serves industries such as education, HR, healthcare, and property management, improving engagement with high read and response rates.
Freshdesk Messaging, formerly Freshchat, is a customer messaging solution from Freshworks. It enables businesses to connect with customers via web, mobile, and social platforms, enhancing customer experience with modern communication tools.
27Bandwidth.com
Bandwidth Inc. offers communication solutions based on a PaaS network. It provides SIP trunks, voice hosting, and data resale services for businesses, ensuring seamless voice and text communication.
28ServiceNow
ServiceNow is a cloud-based platform that streamlines customer service requests. It helps users manage incidents, changes, and other tasks efficiently, serving as a cross-departmental enterprise solution.
29Telnyx
Telnyx is a next-generation communication platform offering carrier-grade services like voice, messaging, and video integration. Its mission control portal provides enterprise-level security and support for seamless connectivity.
30Zipwhip
Zipwhip is a SaaS-based text messaging platform for businesses in North America. It enables companies to use existing phone numbers for text communication, improving customer interaction through a cloud-based API.
31Smartsupp
Smartsupp enhances online shopping experiences by combining live chat, chatbots, and video recordings. It helps businesses connect directly with customers, offering insights into their needs to drive sales.
32Applozic
Applozic is a secure messaging API that allows developers to integrate in-app chat into web and mobile applications. Trusted by startups and enterprises, it helps boost engagement and retention, ensuring fast and confident business scaling.
