Zendesk refers to the solution providing networks regarding information technology-based issues. The platform can provide advanced reporting and analytics in real-time. They can help each sized organization with customer support and the powerful knowledge to provide better services to their clients.
Zendesk also comes with modules through which companies can develop a searchable library containing videos & articles so that they can help their customers with it. Anyone can even access the management of customer support tickets to track each user’s satisfaction. It can offer its services to someone who wants to get more knowledge and use them to get efficient responses.
Features
- Knowledge base
- On-Demand
- Software as a Service
- Reporting
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