ZIWO refers to the marketplace offering users a comprehensive cloud-based contact center software offering an omnichannel communication solution across phone, WhatsApp, and SMS. This platform can let thousands of clients get an advanced call masking tool for privacy protection and a call tracking function for analyzing the success of marketing and sales campaigns.
It can even permit its customers to access extension in its services globally, including GCC countries, helping them to expand their reach. ZIWO also integrates with most CRMs due to its open API architecture and offers readymade plugins for Salesforce, Zendesk, Freshdesk, and more. There is even availability for mobile apps for agents and admins, automated outbound campaigns, and an AI-based emotion-tracking function for understanding customer sentiment from call recordings.
Features
- Call recording for quality assurance
- Cloud contact center for customer service
- Real-time analytics for performance tracking
- Integration with CRM systems for seamless operations
- Multichannel communication for comprehensive support
Pros
- Advanced call center
- High scalability options
- Seamless CRM integration
- Strong reporting capabilities
- Multichannel support included
Cons
- Limited free version
- Lacks some features
- Requires technical knowledge
Similar to ZIWO
There are up to 16 ZIWO Alternatives. The best alternative to 16-ziwo-alternatives is Applozic, which is Free. The other best apps like 16-ziwo-alternatives are Plivo, HappyFox Chat and Tidio.
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ZIWO Information
16 Best ZIWO Alternatives
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1Five9
With Five9, a top call center software, agents can handle inbound, outbound, and multi-channel contact centers. The solution is easy to use, cheap, safe, and reliable, giving you everything you need to keep track of everything your agents do. Because of the intelligent dialer, agents can better manage your life from your point of view. The representative can talk to clients by mobile or landline phone, online chat, report and monitor performance metrics, and keep track of performance metrics. It's…
2Mux.com
Mux.com is a video engineering platform designed to simplify live and on-demand video processes. It serves top brands like Robinhood, PBS, and VSCO, delivering a superior video experience without requiring specialized in-house expertise.
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3Mandrill
Mandrill is a transactional email delivery system specifically designed for MailChimp users. It simplifies communication by offering high-speed, reliable email services. Users can easily configure DNS and send transactional emails at scale using APIs or SMTP.
Vonage Communications APIs empower businesses to create enhanced customer experiences through programmable voice, video, and messaging services. The platform supports growing startups and enterprises, offering robust solutions and expert assistance.
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5Twilio
Twilio is an online platform providing complete telephony solutions for communication. With millions of developers and brands utilizing its APIs, users can integrate voice, video, and messaging into web or mobile applications, enhancing customer interaction.
6Plivo
Plivo offers reliable voice and messaging services, enabling businesses and developers to engage audiences effectively. From small businesses to enterprises, Plivo provides easy-to-deploy SMS and voice functionalities for websites and apps.
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7Tidio
Tidio is an all-in-one customer service platform featuring live chat widgets and AI-powered chatbots. It helps businesses provide 24/7 support, engage customers in real-time, and boost sales by streamlining customer interactions.
8HappyFox Chat
HappyFox Chat is a mobile-responsive tool integrating seamlessly with various business applications. It enhances customer service by providing focused, relevant data during chats, enabling personalized interactions.
9Textus
TextUs is a business-class messaging platform designed for real-time communication. It serves industries such as education, HR, healthcare, and property management, improving engagement with high read and response rates.
Freshdesk Messaging, formerly Freshchat, is a customer messaging solution from Freshworks. It enables businesses to connect with customers via web, mobile, and social platforms, enhancing customer experience with modern communication tools.
11Bandwidth.com
Bandwidth Inc. offers communication solutions based on a PaaS network. It provides SIP trunks, voice hosting, and data resale services for businesses, ensuring seamless voice and text communication.
12ServiceNow
ServiceNow is a cloud-based platform that streamlines customer service requests. It helps users manage incidents, changes, and other tasks efficiently, serving as a cross-departmental enterprise solution.
13Telnyx
Telnyx is a next-generation communication platform offering carrier-grade services like voice, messaging, and video integration. Its mission control portal provides enterprise-level security and support for seamless connectivity.
14Zipwhip
Zipwhip is a SaaS-based text messaging platform for businesses in North America. It enables companies to use existing phone numbers for text communication, improving customer interaction through a cloud-based API.
15Smartsupp
Smartsupp enhances online shopping experiences by combining live chat, chatbots, and video recordings. It helps businesses connect directly with customers, offering insights into their needs to drive sales.
16Applozic
Applozic is a secure messaging API that allows developers to integrate in-app chat into web and mobile applications. Trusted by startups and enterprises, it helps boost engagement and retention, ensuring fast and confident business scaling.