OTRS refers to the helpdesk platform that can offer its users business-related solution functionalities, such as managing resources, internal communication processes, service requests, workflows, customers, and more. This platform can let its clients get configuration permission to enable their team members to obtain aspects, including viewing consumer data, recording meetings, tracking organizational metrics, documenting calls, responding to emails, statistics dashboards, etc.
It can even permit its customers to access the export options for their business metrics in multiple formats like PDF, SVG, Microsoft Excel, PNG, and CSV. OTRS also allows anyone to easily add note details into the communication within the internal network for automating the recipient notifications in real time.
Features
- Helpdesk ticketing
- ITIL processes
- Reporting and SLAs
- Chat & channel integration
- Dynamic fields
- ISMS solutions
Similar to OTRS
There are up to 13 OTRS Alternatives. The best alternative to OTRS is Applozic, which is Free. The other best apps like OTRS are Twilio, Plivo, and HappyFox Chat.
Pricing
OTRS Information
13 Best OTRS Alternatives
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Vonage Communications APIs empower businesses to create enhanced customer experiences through programmable voice, video, and messaging services. The platform supports growing startups and enterprises, offering robust solutions and expert assistance.
2Twilio
Twilio is an online platform providing complete telephony solutions for communication. With millions of developers and brands utilizing its APIs, users can integrate voice, video, and messaging into web or mobile applications, enhancing customer interaction.
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3Plivo
Plivo offers reliable voice and messaging services, enabling businesses and developers to engage audiences effectively. From small businesses to enterprises, Plivo provides easy-to-deploy SMS and voice functionalities for websites and apps.
4Tidio
Tidio is an all-in-one customer service platform featuring live chat widgets and AI-powered chatbots. It helps businesses provide 24/7 support, engage customers in real-time, and boost sales by streamlining customer interactions.
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5HappyFox Chat
HappyFox Chat is a mobile-responsive tool integrating seamlessly with various business applications. It enhances customer service by providing focused, relevant data during chats, enabling personalized interactions.
6Textus
TextUs is a business-class messaging platform designed for real-time communication. It serves industries such as education, HR, healthcare, and property management, improving engagement with high read and response rates.
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7Freshdesk Messaging
Freshdesk Messaging, formerly Freshchat, is a customer messaging solution from Freshworks. It enables businesses to connect with customers via web, mobile, and social platforms, enhancing customer experience with modern communication tools.
8Bandwidth.com
Bandwidth Inc. offers communication solutions based on a PaaS network. It provides SIP trunks, voice hosting, and data resale services for businesses, ensuring seamless voice and text communication.
9ServiceNow
ServiceNow is a cloud-based platform that streamlines customer service requests. It helps users manage incidents, changes, and other tasks efficiently, serving as a cross-departmental enterprise solution.
10Telnyx
Telnyx is a next-generation communication platform offering carrier-grade services like voice, messaging, and video integration. Its mission control portal provides enterprise-level security and support for seamless connectivity.
11Zipwhip
Zipwhip is a SaaS-based text messaging platform for businesses in North America. It enables companies to use existing phone numbers for text communication, improving customer interaction through a cloud-based API.
12Smartsupp
Smartsupp enhances online shopping experiences by combining live chat, chatbots, and video recordings. It helps businesses connect directly with customers, offering insights into their needs to drive sales.
13Applozic
Applozic is a secure messaging API that allows developers to integrate in-app chat into web and mobile applications. Trusted by startups and enterprises, it helps boost engagement and retention, ensuring fast and confident business scaling.